Tuesday 11th December 2018

GoDaddy Review

Excellent uptime and response time but offers poor customer service and lacks essential features.

  • Excellent uptime and fewer resource limits than other web hosts (which is good);
  • Only offers a paid backup service; no money back guarantee.
  • Uptime guarantee is 99.90% but compensation terms are poor.

GoDaddy Review

Excellent uptime and response time but offers poor customer service and lacks essential features.

  • Excellent uptime and fewer resource limits than other web hosts (which is good);
  • Only offers a paid backup service; no money back guarantee.
  • Uptime guarantee is 99.90% but compensation terms are poor.

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Overview

GoDaddy’s technical restrictions and uptime (the availability of a server) are better than most; however, it’s let down by customer service and a lack of features.

It offers a free website migration but only on a courtesy basis (many web hosts provide this service free of charge for all customers), it doesn’t offer free backups and it makes it challenging to get a timely response to enquiries.

It also makes the basics challenging: it took us upwards of 10 minutes to figure out how to change the nameservers on our account.

Things get better when you look at the relatively lax technical restrictions it places on shared hosting accounts. In particular, its limitations on entry processes (the maximum allotted simultaneous script executions) are far better than most.

It also restricts CPU usage to 25% of one core at any given time.

Despite this, unlike other hosts it doesn’t provide free SSL or support HTTP/2.

Overall, we like GoDaddy’s economy package. If we evaluated its hosting packages on a purely technical or performance basis, we’d put them near the top of the rankings (they maintained 100 percent uptime for three successive months in our web host rankings).

However, its policies, customer service and lack of additional features (HTTP/2 and free backups) pushes it down a few spots.

Latest uptime

Month Uptime Response time
January 2018 99.99% 583ms
February 2018 100% 577ms
March 2018 100% 594ms
April 2018 100% 614ms
May 2018 100% 569ms
June 2018 99.98% 582ms
July 2018 99.98% 594ms

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price2

$59.88

Bandwidth/data transfer

Unmetered

The not-so-small small print

1Many web hosts advertise monthly prices but don't allow you to pay monthly. If you can't actually pay monthly we don't display a monthly price.

2This metric lists the annual price for packages paid 12 months in advance. It doesn't calculate the cost of packages paid monthly for 12 months.

3This is what it costs to renew a package paid annually in the second year. Most hosts increase prices for the second and each subsequent year.

4A "free domain" may sound like an enticing offer but keep in mind its costs will often be subtracted from a refund and some web hosts charge significantly more for renewals than registrations.

5Most web hosts display their uptime guarantees to one decimal point e.g. 99.9% is actually 99.90%. While some uptime guarantees look more attractive e.g. 100%, it's the compensation terms - how much they pay you if they fail to honor it - that matter.

GoDaddy alternatives

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

Annual price

£94.99

Uptime

99.93%

1&1

Solid uptime but limited customer service, excessive legalese and overbearing restrictions.

Annual price

$11.88

Uptime

99.97%

Good uptime, features and value for money but no free domain and response time is average to poor;

Annual price

$24.88

Uptime

99.94%

Variable but often good uptime; very good response time; excellent value but lacking core features.

Annual price

$39.00

Uptime

99.94%

Pricing

Like many web hosts, GoDaddy advertises monthly rates but it doesn’t accept a monthly payment at the advertised price. You only qualify for the advertised monthly rate ($2.49) if you’re willing to pay 36 months in advance.

GoDaddy’s annual pricing is relatively competitive; however, there are cheaper options out there, namely Hostinger and Namecheap, aiming for the same target market (small businesses).

As with all web hosts, you really need to watch out for annual renewal prices – GoDaddy’s prices for its annual packages increase nearly 100 percent upon renewal (it’s far from the worst in this respect, see 1&1).

Like many hosts GoDaddy’s entry-level package includes a “free” one year domain registration. Its pricing for .com registrations and privacy is relatively competitive but there are cheaper out there. See our comparison table for more information.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price

$59.88

Compare web hosts

We compare 17 web hosts against 56 metrics, including monthly and annual pricing and bandwidth, CPU, read/write, storage and database restrictions.

Technical

Unlike a number of hosts, GoDaddy is fairly transparent about the restrictions it sets on customers’ accounts. Like a number of hosts, it utilizes CloudLinux to compartmentalize server resources i.e. it apportions a set amount of CPU resources, storage, etc., to each customer.

Entry processes are simultaneous script executions – most hosts that utilize CloudLinux OS place some form of restriction on entry processes. In this respect, GoDaddy, by restricting entry processes to 100, offers far more than most, e.g. A2 Hosting and InMotion restrict customers to 15 and 20 entry processes respectively.

Customers on its economy plan are also restricted to the use of 25 percent of one CPU core at any given time. This is likely more than sufficient for most users and compares favorably to other web hosts; however, many hosts don’t publicize CPU restrictions.

Now for the disappointing stuff: it doesn’t support HTTP/2 or offer free SSL and it restricts I/O (read/write speed) to 1MB/s (some hosts, like GreenGeeks, restrict at 4MB/s).

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

CPU usage restriction?

Yes

CPU usage restriction

25%

Number of CPU cores

1

Bandwidth

Unmetered

Storage restriction

100GB

RAM restriction

512MB

Database size restriction

1,024MB

No. of websites restriction

1

Compare features

Annual price

Compare all 18 hosts by what it costs if you pay 12 months in advance.

Host Annual price
SiteGround $47.40
Bluehost $59.40
Hostinger $39.00

Free domain?

Compare all 18 hosts by whether they offer a free domain with new hosting subscriptions.

Host Free domain?
FatCow Yes
A2 Hosting No
HostGator Yes

Offers HTTP/2?

HTTP/2 was the first update to the HTTP protocol in 20 years. See which hosts support it.

Host Supports HTTP/2?
Just Host No
GoDaddy No
SiteGround Yes

Entry processes

Learn more about, and compare 18 hosts by, limitations placed on entry processes.

Host Entry processes
InMotion 20
GreenGeeks 100
Namecheap 20

Service

GoDaddy offers a 99.90% uptime guarantee; however, it only reimburses 5 percent of your hosting fee in the event you experience downtime – any reimbursement received must also be spent on GoDaddy’s products or services.

They disclose their uptime guarantee on their sales pages but they advertise it as 99.9% and they omit the compensation terms that underpin the guarantee.

Other web hosts offer far superior terms e.g. HostGator offers 1 month of free web hosting if it fails to meet its uptime guarantee.

GoDaddy also offers a 30 day refund period for annual subscriptions but only a 48 hours refund period for monthly subscriptions (this isn’t a money back guarantee). You can only claim a refund if a hosting service has not yet “been performed” i.e. it hasn’t been setup.

Unlike a number of web hosts, it doesn’t offer a free backup service. It is open to assisting with website migrations, however it states this is typically only done on a “courtesy basis”.

Finally, and this is perhaps the poorest aspect of its service, it doesn’t offer ticketing support to customers. It revoked ticketing as a form of customer support back in 2014. We tested its live chat however we encountered a combination of waiting times or unavailability.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Uptime guarantee

99.90%

Live chat support

Limited

Ticket/email support

No

Phone support

Yes