Saturday 20th October 2018

Heart Internet Review

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

  • Uptime is good but slightly variable;
  • Their entry-level package lacks core features provided by other, cheaper packages;
  • Shared hosting customers are only entitled to use a maximum of 5% of the server’s processing capacity;
  • They offer a 30 day money back guarantee but their uptime guarantee doesn’t appear to apply to shared hosting customers;
  • Surprisingly, considering the price, they only allow you to host a single domain.

Heart Internet Review

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

  • Uptime is good but slightly variable;
  • Their entry-level package lacks core features provided by other, cheaper packages;
  • Shared hosting customers are only entitled to use a maximum of 5% of the server’s processing capacity;
  • They offer a 30 day money back guarantee but their uptime guarantee doesn’t appear to apply to shared hosting customers;
  • Surprisingly, considering the price, they only allow you to host a single domain.

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Overview

The lowest Heart Internet’s uptime has fallen for any given month is 99.85%, which amounts to roughly 1 hour and 5 minutes of downtime. Relative to the performance of other web hosts it maintains, at best, average uptime.

Meanwhile, the best monthly server response time is has posted to date was 884 milliseconds, while the worst was 1,071 milliseconds. The top performing hosts typically post response times in the low- to mid-hundreds.

Not only is it one of the more expensive web hosts we’ve reviewed, it’s let down by lacking core features provided by many of its competitors.

For example, it doesn’t offer free domains for new customers or website migrations (either paid or free), and it seemingly lacks an uptime guarantee for shared hosting customers.

Its customer service isn’t particularly noteworthy either. Its live chat doesn’t appear to be available 24/7; that said, it is fairly response to ticket submissions.

Overall, other web hosts provide significantly more for significantly less money.

Latest uptime

Month Uptime Response time
January 2018 99.92% 981ms
February 2018 99.97% 1026ms
March 2018 99.95% 1111ms
April 2018 99.85% 1071ms
May 2018 99.94% 961ms
June 2018 99.91% 1033ms
July 2018 99.97% 884ms

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Monthly price1

£9.49

Annual price2

£94.99

Bandwidth/data transfer

Unlimited

The not-so-small small print

1Many web hosts advertise monthly prices but don't allow you to pay monthly. If you can't actually pay monthly we don't display a monthly price.

2This metric lists the annual price for packages paid 12 months in advance. It doesn't calculate the cost of packages paid monthly for 12 months.

3This is what it costs to renew a package paid annually in the second year. Most hosts increase prices for the second and each subsequent year.

4A "free domain" may sound like an enticing offer but keep in mind its costs will often be subtracted from a refund and some web hosts charge significantly more for renewals than registrations.

5Most web hosts display their uptime guarantees to one decimal point e.g. 99.9% is actually 99.90%. While some uptime guarantees look more attractive e.g. 100%, it's the compensation terms - how much they pay you if they fail to honor it - that matter.

Heart Internet alternatives

Excellent uptime and response time but offers poor customer service and lacks essential features.

Annual price

$59.88

Uptime

99.99%

1&1

Solid uptime but limited customer service, excessive legalese and overbearing restrictions.

Annual price

$11.88

Uptime

99.97%

Good uptime, features and value for money but no free domain and response time is average to poor;

Annual price

$24.88

Uptime

99.94%

Variable but often good uptime; very good response time; excellent value but lacking core features.

Annual price

$39.00

Uptime

99.94%

Pricing

Unlike many web hosts, Heart Internet charges the monthly price it advertises – its “Home Pro” package costs £9.49 excl. tax when billed monthly.

It’s important to note there is a cheaper package: “Starter Pro”. It’s priced at £2.66 per month, a price which is only available if you pay annually. The Starter Pro account restricts bandwidth (data transfer) to 30GB.

The total annual cost of a monthly subscription for the Home Pro account is £113.88 (excl. tax) while the total cost of paying 12 months in advance for the same package is £94.99 excl. tax).

A regular .com registration with Heart Internet costs £10.99 while domain privacy costs an additional £4.99 per year.

The Home Pro account only entitles you to host one domain and doesn’t include a free domain for first time customers (many hosts do).

Its domain pricing is broadly equivalent to its competitors however its hosting is significantly more expensive, despite lacking in features.

For example, Siteground charges $47.40 for the first year – it’s $119.40 for the second year – and offers a free domain, website migration and SSL, as well as support for HTTP/2 (none of which Heart offers).

In contrast to most hosts, Heart Internet doesn’t offer a free website migration service. Its money back guarantee is 30 days, which is standard (Hostgator offers 45 days, Dreamhost offers 97 days and A2 Hosting claims to offer “anytime”).

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Monthly price

£9.49

Annual price

£94.99

Compare web hosts

We compare 17 web hosts against 56 metrics, including monthly and annual pricing and bandwidth, CPU, read/write, storage and database restrictions.

Technical

Perhaps their sneakiest restriction is in relation to “Premium Hosting”.

Premium Hosting doesn’t include the Home Pro package however the following is pertinent information for anyone considering a more expensive package.

They state in their “Product Terms” for “Premium Hosting” that “references to ‘unlimited’ items shall be read in conjunction with our Acceptable Use Policy and interpreted accordingly. Unlimited storage for products shall mean 50GB which can be further expanded via our customer service team”.

We find this really sneaky. If the storage restriction is 50GB, why advertise it as unlimited?

While Heart Internet provides little in the way of information about technical restrictions imposed on its customers’ shared hosting accounts, in its terms and conditions it states:

“Unless the Hosting Service package you order includes a dedicated server, you will only be allowed to use a maximum of five (5) per cent of our server’s processing capacity when using the Hosting Service package you order”.

This doesn’t compare favourably with other, cheaper web hosts. For example, HostGator assigns a 25% CPU limit on its cloud hatchling package, while Siteground and GreenGeeks apply a 20% limit.

Of course, not all CPUs are created equal, and they shouldn’t be evaluated solely on how they’re limited, however the disparity is worth emphasizing.

Aside from this, their acceptable use policy indicates they’ve restricted database sizes to a maximum of 500MB. While this is unlikely to affect most customers, it’s also average relative to other web hosts (Bluehost performs well in this respect and sets its limit at 2GB).

While it advertises “unlimited bandwidth,” it restricts it for websites that “allow downloading of video, audio or ‘other files’” (we’re not quite sure what constitutes “other files” in this case).

The limitation is set at 25GB however they state “non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files”.

It really depends on their definition of “allow downloading,” however it’s safe to say that that embedded videos from video sharing platforms like YouTube won’t be factored into this restriction.

Their ‘base’ premium hosting account (starting at £29.99 per month) states ‘50GB SSD disk space’ however their ‘plus’ premium hosting account (starting at £49.99 per month) states storage is ‘unlimited’ (when, in reality, it isn’t).

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

CPU usage restriction?

Yes

CPU usage restriction

5%

Number of CPU cores

NS

Bandwidth

Unlimited

Storage restriction

Unlimited

RAM restriction

NS

Database size restriction

500MB

No. of websites restriction

1

Compare features

Annual price

Compare all 18 hosts by what it costs if you pay 12 months in advance.

Host Annual price
SiteGround $47.40
Bluehost $59.40
Hostinger $39.00

Free domain?

Compare all 18 hosts by whether they offer a free domain with new hosting subscriptions.

Host Free domain?
FatCow Yes
A2 Hosting No
HostGator Yes

Offers HTTP/2?

HTTP/2 was the first update to the HTTP protocol in 20 years. See which hosts support it.

Host Supports HTTP/2?
Just Host No
GoDaddy No
SiteGround Yes

Entry processes

Learn more about, and compare 18 hosts by, limitations placed on entry processes.

Host Entry processes
InMotion 20
GreenGeeks 100
Namecheap 20

Service

Unlike a lot of hosts, their uptime guarantee doesn’t seem to apply to shared hosting customers.

We’ve also come across quite a few complaints about Heart Internet’s support as of late, however from what we can observe it’s fairly responsive. We’ve tested their live chat twice and their operators have responded within 1 minute.

There is a bit of a delay between responses – at least relative to other hosting providers whose operators are seemingly more dedicated to your conversation rather than fielding a number of chats simultaneously – but it was no longer than 1-2 minutes. The only problem is it doesn’t seem to be available 24/7.

Their ticket support is equally responsive. We’ve contacted them on a few occasions about billing issues and they’ve responded within 15 minutes each time (and addressed our concerns or questions in full).

They also appear to utilize a custom admin panel. We like some parts of it, we dislike others.

It’s good that everything is integrated within a single user interface i.e. a lot of hosts may you switch between interfaces to manage accounts and billing and your hosting package (typically cPanel or vDeck).

One of our bigger gripes is their ‘bulk’ domain management options are sort of useless. When we tested it we weren’t able to bulk update automatic renewal status on domains; rather, we had to go through each one-by-one (if we had loads of domains with Heart Internet then this would become more of an issue).

It’s also lacking server usage data (however we seem to remember reading somewhere that they’re looking to update this – we can’t find the link though!).

We don’t typically like custom admin panels – they make it potentially far more challenging to migrate to another web host – however it’s an acceptable implementation and won’t cause the average user too much hassle.

Lastly, they don’t offer a free automated backup service however you can login to their extend panel and manually backup or restore your website and database. This is in contrast to a number of web hosts at or below this price range – e.g. Just Host – which offer a free automated backup and restore option for their customers.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Uptime guarantee

No

Live chat support

Yes

Ticket/email support

Yes

Phone support

No