Thursday 22nd November 2018

Host Papa Review

Uptime is variable, their admin panel is weird and their restrictions are poorer than many; they offer a free domain and website migrations.

  • Uptime is variable but typically poor to average;
  • Its limitations on server resources are poorer than other web hosts;
  • Its support is fairly responsive; they offer free migrations and a free domain.

Host Papa Review

Uptime is variable, their admin panel is weird and their restrictions are poorer than many; they offer a free domain and website migrations.

  • Uptime is variable but typically poor to average;
  • Its limitations on server resources are poorer than other web hosts;
  • Its support is fairly responsive; they offer free migrations and a free domain.

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Overview

HostPapa’s uptime is among the worst of the host’s we’ve reviewed. The best uptime they’ve posted to date is 99.93% while the worst is 99.13%.

While they’ve never had a terrible month, they’ve also never placed outside of the bottom 5 web hosts in our monthly uptime and response time rankings.

99.13% uptime is equivalent to 6 hours and 21 minutes of monthly downtime and 3 days and 4 hours of annual downtime.

Unlike a number of web hosts, e.g. HostGator, GoDaddy, etc., they offer ticketing as a form of support, as well as live chat. Their customer service is fairly responsive.

They offer free SSL however we don’t believe they support HTTP/2.

For some reason their admin panel is being served through a frame and isn’t particularly user-friendly. Unlike a number of hosts, they don’t provide free daily backups.

All of this considered, we believe there are better options for the price.

Latest uptime

Month Uptime Response time
January 2018 98.57% 3202ms
February 2018 99.59% 1718ms
March 2018 99.13% 1312ms
April 2018 99.75% 1193ms
May 2018 99.93% 1175ms
June 2018 99.66% 1242ms
July 2018 99.93% 1227ms

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price2

$71.40

Bandwidth/data transfer

Unlimited

The not-so-small small print

1Many web hosts advertise monthly prices but don't allow you to pay monthly. If you can't actually pay monthly we don't display a monthly price.

2This metric lists the annual price for packages paid 12 months in advance. It doesn't calculate the cost of packages paid monthly for 12 months.

3This is what it costs to renew a package paid annually in the second year. Most hosts increase prices for the second and each subsequent year.

4A "free domain" may sound like an enticing offer but keep in mind its costs will often be subtracted from a refund and some web hosts charge significantly more for renewals than registrations.

5Most web hosts display their uptime guarantees to one decimal point e.g. 99.9% is actually 99.90%. While some uptime guarantees look more attractive e.g. 100%, it's the compensation terms - how much they pay you if they fail to honor it - that matter.

Host Papa alternatives

Excellent uptime and response time but offers poor customer service and lacks essential features.

Annual price

$59.88

Uptime

99.99%

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

Annual price

£94.99

Uptime

99.93%

1&1

Solid uptime but limited customer service, excessive legalese and overbearing restrictions.

Annual price

$11.88

Uptime

99.97%

Good uptime, features and value for money but no free domain and response time is average to poor;

Annual price

$24.88

Uptime

99.94%

Pricing

Like many hosts, HostPapa advertises a monthly price but doesn’t actually allow you to pay monthly. To qualify for the advertised monthly rate ($3.95) you must pay 36 months in advance.

If you want to pay annually the cost for its cheapest package, the Starter package, is $71.40.

The renewal price for this package ($95.88) is 34% higher than the introductory price; however, many other web hosts are far worse in this respect e.g. 1&1’s renewal price is 707% more expensive than its introductory price.

HostPapa’s shared hosting accounts are also set to renew automatically and the only way to prevent this is to write to HostPapa 30 days before the end of the term to signify you wish to cancel.

It costs $10.99 for a one year .com registration and the same again to renew the subsequent year. Domain privacy costs $9.99 per year.

This said, like many hosts HostPapa provides a free domain with every new hosting package.

HostPapa also offers free website migrations provided they are requested within 30 days of creating your account – some web hosts don’t offer this service while others, e.g. Bluehost, Just Host and Dreamhost, charge a premium.

They should be able to migrate your entire cPanel installation but it depends on your configuration.

Lastly, their money back guarantee is a standard 30 days for packages with terms longer than one year. The best web hosts in this respect are HostGator (45 days), InMotion Hosting (90 days), Dreamhost (97 days) and A2 Hosting (“anytime”).

For packages with terms less than one year, their money back guarantee, as per their terms and conditions, is 48 hours.

HostPapa also states in its refund policy that your refund will be processed within 90 days.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price

$71.40

Compare web hosts

We compare 17 web hosts against 56 metrics, including monthly and annual pricing and bandwidth, CPU, read/write, storage and database restrictions.

Technical

HostPapa restricts what it refers to as “entry points” to 10. We believe “entry points” is another term for “entry processes,” which is a metric that helps web hosts determine the number of simultaneous script executions on servers utilizing CloudLinux OS.

That said, despite the fact we know HostPapa utilizes CloudLinux OS, we couldn’t find any mention of “entry points” on CloudLinux’s website.

A number of web hosts place higher (better) limits on entry processes – GreenGeeks, Hostinger and GoDaddy all limit entry processes to 100, while InMotion and Namecheap limit to 20.

They also place higher (better) restrictions on I/O – while HostPapa limits at 1MB/s, GreenGeeks limits at 4MB/s and Namecheap limits at 6.5MB/s.

That said, its restrictions on RAM (1GB) are slightly better than other comparable web hosts e.g.  Siteground and GreenGeeks restrict at 768MB and 384MB respectively.

Very few web hosts indicate how many CPU cores each LVE (customer) has access to but HostPapa indicates its provides access to 1 CPU core to customers on its Starter package – GreenGeeks and HostGator provide access to 2.

HostPapa, like many web hosts, claims to offer “unlimited bandwidth”; however, in its “Unlimited Usage Policy” service it states:

“In the vast majority of cases, if you use the web hosting service appropriately, visitors to your website will be able to view, download, and add as much content from your site as they wish. However, in certain circumstances, our server processing power, server memory, or anti-abuse controls could limit downloads or access from your site.”

HostPapa also restricts storage to 100GB.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

CPU usage restriction?

RBNS

CPU usage restriction

NS

Number of CPU cores

1

Bandwidth

Unlimited

Storage restriction

100GB

RAM restriction

1024MB

Database size restriction

500MB

Free SSL?

Yes

No. of websites restriction

2

Compare features

Annual price

Compare all 18 hosts by what it costs if you pay 12 months in advance.

Host Annual price
SiteGround $47.40
Bluehost $59.40
Hostinger $39.00

Free domain?

Compare all 18 hosts by whether they offer a free domain with new hosting subscriptions.

Host Free domain?
FatCow Yes
A2 Hosting No
HostGator Yes

Offers HTTP/2?

HTTP/2 was the first update to the HTTP protocol in 20 years. See which hosts support it.

Host Supports HTTP/2?
Just Host No
GoDaddy No
SiteGround Yes

Entry processes

Learn more about, and compare 18 hosts by, limitations placed on entry processes.

Host Entry processes
InMotion 20
GreenGeeks 100
Namecheap 20

Service

HostPapa offers a standard 99.90% uptime guarantee. They refer you to their terms of service for more information about this however it provides very little information on what happens in the event they fail to honor the guarantee.

Their admin panel isn’t user-friendly. It’s a cPanel installation however they’ve inexplicably decided to host it in an iframe.

It makes it awkward to use; the panel is centred on the screen and the panel feels congested and difficult to navigate. What’s more, when you click on some options e.g. “HostPapa backup,” you’re redirected to a different page which tries to re-authenticate your session.

HostPapa’s ticketing support is fairly responsive and got back to us within 50 minutes. Subsequent responses took anywhere between 30 minutes to 1 hour (which is in stark contrast to ticketing support offered by other web hosts, some of which make you wait 24-48 hours).

Their live chat performance is acceptable. We’ve tested it twice, however it can take a bit of time to get them to respond to technical questions.

The longest wait between responses was 4-5 minutes, however the chat representatives we spoke to were fairly knowledgeable about their entire service offering.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Uptime guarantee

99.90%

Live chat support

Yes

Ticket/email support

Yes

Phone support

No