Tuesday 11th December 2018

Hostinger Review

Variable but often good uptime; very good response time; excellent value but lacking core features.

  • Variable uptime but good response time;
  • Unlike most hosts their introductory annual pricing is equivalent to their annual renewal pricing
  • Unlike most hosts they don’t offer a free domain name;
  • Relatively poor uptime guarantee and compensation terms; they don’t appear to support HTTP/2 or offer free SSL.
  • Bandwidth is restricted to 100GB on the entry-level package and we’ve experienced slow customer service via live chat.

Hostinger Review

Variable but often good uptime; very good response time; excellent value but lacking core features.

  • Variable uptime but good response time;
  • Unlike most hosts their introductory annual pricing is equivalent to their annual renewal pricing
  • Unlike most hosts they don’t offer a free domain name;
  • Relatively poor uptime guarantee and compensation terms; they don’t appear to support HTTP/2 or offer free SSL.
  • Bandwidth is restricted to 100GB on the entry-level package and we’ve experienced slow customer service via live chat.

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Overview

If our primary concern was budget, we’d consider Hostinger as our web host.

Hostinger consistently maintains an uptime of above 99.98%; however, it did fall to 99.78% in February 2018 and 99.85% in March 2018 (the latter amounts to roughly one hour of downtime).

It’s also rarely posts a response time longer than 600 milliseconds (the lower the better – Google recommends attempting to maintain a response time of less than 200 milliseconds).

Then there’s price – compared across two years i.e. comparing the cost of purchasing two annual hosting packages one year after the other, it’s among one of the cheapest web hosts we’ve analyzed.

Last important positive: their admin panel is the best we’ve encountered.

That said there are downsides, notably their bandwidth restrictions, lack of support for HTTP/2, uptime guarantee, restriction on hosting one website and no free domain name or support for website migrations.

Latest uptime

Month Uptime Response time
January 2018 99.98% 536ms
February 2018 99.78% 415ms
March 2018 99.85% 386ms
April 2018 99.98% 542ms
May 2018 99.98% 571ms
June 2018 100% 506ms
July 2018 100% 513ms

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price2

$39.00

Bandwidth/data transfer

100GB

The not-so-small small print

1Many web hosts advertise monthly prices but don't allow you to pay monthly. If you can't actually pay monthly we don't display a monthly price.

2This metric lists the annual price for packages paid 12 months in advance. It doesn't calculate the cost of packages paid monthly for 12 months.

3This is what it costs to renew a package paid annually in the second year. Most hosts increase prices for the second and each subsequent year.

4A "free domain" may sound like an enticing offer but keep in mind its costs will often be subtracted from a refund and some web hosts charge significantly more for renewals than registrations.

5Most web hosts display their uptime guarantees to one decimal point e.g. 99.9% is actually 99.90%. While some uptime guarantees look more attractive e.g. 100%, it's the compensation terms - how much they pay you if they fail to honor it - that matter.

Hostinger alternatives

Excellent uptime and response time but offers poor customer service and lacks essential features.

Annual price

$59.88

Uptime

99.99%

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

Annual price

£94.99

Uptime

99.93%

1&1

Solid uptime but limited customer service, excessive legalese and overbearing restrictions.

Annual price

$11.88

Uptime

99.97%

Good uptime, features and value for money but no free domain and response time is average to poor;

Annual price

$24.88

Uptime

99.94%

Pricing

Across renewal fees, introductory fees, domain pricing and domain privacy fees, Hostinger is one of the cheapest hosts we’ve reviewed.

That said, many hosts at this price range offer a free domain (Hostinger doesn’t); that said, even when you factor in the cost of domain ($8.99), their introductory prices are still about $10 cheaper than many of their closest competitors (e.g. Bluehost).

Like a lot of hosts they advertise monthly rates without allowing users to pay monthly. Their ‘Single’ package is advertised at $2.15 per month however to qualify for this rate you must pay 36 months in advance.

Hostinger charges you the same rate for both your first and second year of hosting ($39). This is highly unusual for web hosts; some are known to impose price increases of hundreds of percent for customers who renew their packages for a second year.

Their domain prices are among the cheapest we’ve found – you can register a .com domain for just $8.99 (Web.com charges an absurd $37.99, Siteground charges $14.95 and iPage charges $10.99 but $16.99 for renewals).

Domain privacy at Hostinger.com is also remarkably cheap relative to other web hosts – they only charge $5 per year. Siteground charges $12 and Bluehost charges $14.88.

Hostinger requested information on our domain after checkout. Immediately following checkout, and after we’d paid for our hosting package, we were given nameservers to point our domain to.

It may seem insignificant, but Hostinger made it easier than every other company we host with to set-up an externally registered domain (we don’t want to repeat how long it took us to find GoDaddy’s nameservers). All in all, it took about 6 hours till we went live.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price

$39.00

Compare web hosts

We compare 17 web hosts against 56 metrics, including monthly and annual pricing and bandwidth, CPU, read/write, storage and database restrictions.

Technical

The most important technical consideration regarding Hostinger is it restricts bandwidth to 100GB.

That’s a rare occurrence in the hosting sector these days, with other hosts relying predominantly on restricting resource usage that will impact the amount of data that can be transferred without limiting bandwidth directly (most hosts offer “unlimited” or “unmetered” bandwidth).

Estimating bandwidth usage can be challenging because it’s impacted by many factors and requests from user-agents, e.g. browsers, won’t always result in the same amount of data being transferred, particularly if factors like browser caching or a content delivery network are in play.

However, according to HTTP Archive, the average page size is roughly 3.4MB – with Hostinger’s restrictions in place, that page could be downloaded approximately 30,000 times before a customer exceeds their bandwidth quota.

In other words, it is more than enough for the average user.

I/O is also limited to 1MB/s. I/O is simply input/output or read/write speed to storage. The outcome from exceeding this limit is usually a ‘lag’ in performance until usage returns to ‘normal’.

GreenGeeks offers 4MB/s, InMotion offers 2MB/s and A2 Hosting offers 1MB/s (all of these limits apply to their entry-level packages)

Importantly, Hostinger also limits users on its “Single” package to hosting one website – this contrasts with many other web hosts, e.g. GreenGeeks, that allow users to host an unlimited number of websites from a single shared hosting account.

Impressively, they restrict entry processes to 100 – this is on par or significantly better than other more expensive web hosts. An entry process limits the number of simultaneous script executions that can take place (it’s highly unlikely starter websites will ever surpass 100 simultaneous script executions).

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

CPU usage restriction?

Yes

CPU usage restriction

25%

Number of CPU cores

1

Bandwidth

100GB

Storage restriction

10GB

RAM restriction

1,024MB

Database size restriction

1,024MB

No. of websites restriction

1

Compare features

Annual price

Compare all 18 hosts by what it costs if you pay 12 months in advance.

Host Annual price
SiteGround $47.40
Bluehost $59.40
Hostinger $39.00

Free domain?

Compare all 18 hosts by whether they offer a free domain with new hosting subscriptions.

Host Free domain?
FatCow Yes
A2 Hosting No
HostGator Yes

Offers HTTP/2?

HTTP/2 was the first update to the HTTP protocol in 20 years. See which hosts support it.

Host Supports HTTP/2?
Just Host No
GoDaddy No
SiteGround Yes

Entry processes

Learn more about, and compare 18 hosts by, limitations placed on entry processes.

Host Entry processes
InMotion 20
GreenGeeks 100
Namecheap 20

Service

All Hostinger accounts come with a 30 day money back guarantee and a 99.00% or 99.90% uptime guarantee.

The uptime guarantee for the ‘Single’ package is 99.00% (advertised as 99%) while the uptime guarantee for the ‘Premium’ and ‘Business’ packages is 99.90% (advertised as 99.9%).

What’s the difference between 99.90% uptime and 99.00% uptime? A 99.9% uptime guarantee allows for about 43 minutes of downtime per month while a 99.00% uptime guarantee allows for about 7 hours 18 minutes of downtime per month.  

If they fail to honour the guarantee – if they fail to provide less than 7 hours of downtime each month they are the worst host ever – they’ll give you 5% off the cost of one month of hosting (which contrasts to, for example, Hostgator, which offers one month of free web hosting).

It’s also worth noting that what constitute downtime or uptime is solely determined by Hostinger (ie you can’t provide your own performance data).

Hostinger provides both live and ticketing support – and, from our experience, both are poorly maintained. We submitted a customer ticket earlier this year and waited at least 15 hours for a response. Likewise, on the same day, we gave up on live chat after waiting over 10 minutes for a customer service representative to respond.

Finally, it’s the best admin panel we’ve reviewed. The majority of web hosts utilise cPanel – as does Hostinger – however most installations are quite slow and clunky; Hostinger’s admin panel is lightning fast, usable and aesthetically pleasing.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Uptime guarantee

99.00%

Live chat support

Yes

Ticket/email support

Yes

Phone support

No