Thursday 22nd November 2018

iPage Review

Uptime is good and introductory prices are cheap but response time is poor and it's lacking core features.

  • The worst uptime it has posted to date is 99.89% while the best is 99.99%;
  • Its monthly server response time is poor;
  • Its annual introductory prices are among the cheapest of any host we’ve reviewed;
  • Its prices increase by 234% in the second and subsequent years;
  • It uses vDeck, not cPanel;
  • Unlike other EIG brands they don’t offer free SSL or seemingly support HTTP/2;
  • They claim to offer “unlimited” bandwidth however they also claim to offer 100TB of data transfer (which is absurd);
  • They offer a free domain however they don’t offer free website migrations or an uptime guarantee;
  • They don’t offer ticketing support and we experienced long waits on live chat.

iPage Review

Uptime is good and introductory prices are cheap but response time is poor and it's lacking core features.

  • The worst uptime it has posted to date is 99.89% while the best is 99.99%;
  • Its monthly server response time is poor;
  • Its annual introductory prices are among the cheapest of any host we’ve reviewed;
  • Its prices increase by 234% in the second and subsequent years;
  • It uses vDeck, not cPanel;
  • Unlike other EIG brands they don’t offer free SSL or seemingly support HTTP/2;
  • They claim to offer “unlimited” bandwidth however they also claim to offer 100TB of data transfer (which is absurd);
  • They offer a free domain however they don’t offer free website migrations or an uptime guarantee;
  • They don’t offer ticketing support and we experienced long waits on live chat.

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Overview

iPage has posted monthly uptime as low as 99.89% and as high as 99.99%.

Its uptime, according to our internal monitoring reports, is typically above 99.90% and it’s hard to fault considering the price paid (at least in the first year).

That said, its server response time is typically slower than 2,000 milliseconds, which is worse than most of the other web hosts we’ve review. The best monthly response time it has posted to date is 2,147 milliseconds while the worst is 2,408 milliseconds.

The best performing web hosts typically monthly response times in the low- to mid-hundreds.

Its live chat can be slow and in some instances we’ve waited 2-6 minutes between responses. Like other Endurance International Group (EIG) brands, iPage no longer offers ticketing support.

The difference between its annual introductory price and its annual renewal price is, in percentage terms, among the biggest of any web host we’ve reviewed (234%).

iPage provides a free domain for new web hosting customers however, unlike other EIG brands, it doesn’t provide free SSL (which means you can’t take advantage of HTTP/2).

Moreover, haven’t specified much about the limitations they impose on customers’ server resources however we aren’t particularly impressed by what they have published.

All of this considered, we feel there are better options available, on features, performance and price, than iPage.

Latest uptime

Month Uptime Response time
January 2018 100% 2142ms
February 2018 100% 2048ms
March 2018 99.95% 2147ms
April 2018 99.99% 2408ms
May 2018 99.96% 2237ms
June 2018 99.99% 2241ms
July 2018 99.89% 2239ms

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price2

$35.88

Bandwidth/data transfer

Scalable

The not-so-small small print

1Many web hosts advertise monthly prices but don't allow you to pay monthly. If you can't actually pay monthly we don't display a monthly price.

2This metric lists the annual price for packages paid 12 months in advance. It doesn't calculate the cost of packages paid monthly for 12 months.

3This is what it costs to renew a package paid annually in the second year. Most hosts increase prices for the second and each subsequent year.

4A "free domain" may sound like an enticing offer but keep in mind its costs will often be subtracted from a refund and some web hosts charge significantly more for renewals than registrations.

5Most web hosts display their uptime guarantees to one decimal point e.g. 99.9% is actually 99.90%. While some uptime guarantees look more attractive e.g. 100%, it's the compensation terms - how much they pay you if they fail to honor it - that matter.

iPage alternatives

Excellent uptime and response time but offers poor customer service and lacks essential features.

Annual price

$59.88

Uptime

99.99%

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

Annual price

£94.99

Uptime

99.93%

1&1

Solid uptime but limited customer service, excessive legalese and overbearing restrictions.

Annual price

$11.88

Uptime

99.97%

Good uptime, features and value for money but no free domain and response time is average to poor;

Annual price

$24.88

Uptime

99.94%

Pricing

Like many hosts, the monthly price advertised by iPage isn’t the price you pay and that’s because you can’t actually pay monthly; rather, to qualify for the advertised rate ($1.99) you have to pay 36 months in advance.

The annual price for iPage’s cheapest hosting package is $35.88 per year and this renews at $119.88 per year in the second year and for each subsequent year, which is an increase of 234% on the introductory rate.

This isn’t unusual.

For example, Siteground’s, GreenGeeks’ and Bluehost’s annual prices increase by 150%, 101% and 61% respectively upon renewal, while FatCow’s, another EIG brand, increase by 266%.

Other web hosts we’ve reviewed which aren’t listed can be just as bad but FatCow is the worst in this respect. Meanwhile, Namecheap and Hostinger deserve special recognition for offering the same price in the second year, and for each subsequent year, as in the first year.

Unfortunately, the same rules apply when FatCow sells domain names. A .com registration costs $10.99 per year but $16.99 for each subsequent year. It also charges $9.99 per year for domain privacy.

iPage provides a “free” one year domain registration with each new hosting account however, unlike other web hosts, e.g. Siteground and GreenGeeks, it doesn’t provide free daily automated backups.

Its chat operators claim they take backups of customers’ files and databases and hold these for 14 days and 3 days respectively; however, we couldn’t find this mentioned on their website.

We suspect this omission may be a consequence of them offer a premium backup and restore option for $16.99 per year.

iPage’s money back guarantee is 30 days, which is average (HostGator offers 45 days, Dreamhost offers 97 days and A2 Hosting offers “anytime”).

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price

$35.88

Compare web hosts

We compare 17 web hosts against 56 metrics, including monthly and annual pricing and bandwidth, CPU, read/write, storage and database restrictions.

Technical

Unlike other web hosts, iPage hasn’t published much about the server resource limitations it imposes on its customers’ shared hosting accounts; however, it is unique in the sense it offers something it terms “scalable bandwidth”.

Bandwidth usage is monitored and, according to their terms of service, they reserve the right to suspend a user’s account if the user violates section 15ai, which stipulates iPage expressly reserves the right to review each user’s account for ‘excessive usage’ of ‘CPU, bandwidth, disk space and other resources’.

We’re used to web hosts, including other EIG brands, indicating the extent to which they restrict CPU usage, entry processes, I/O, etc.; however, iPage mentions none of this.

They do however provide options in their admin panel to purchase additional bandwidth at a cost of $5 for 5GB per month.

Their admin panel also lists a ‘bandwidth limit’ on their $35.88 per year account of 100000.00GB, which is almost equal to 100TB per month.

This limit is slightly confusing considering iPage provides its significantly more lucrative VPS customers, at most, 4TB of data transfer for $79.99 per month.

A chat operative, after going away to check, told us that 100TB is the limit set for all shared hosting accounts on that server; however, our admin panel explicitly states your account’s bandwidth usage is as follows:”

Overall, it’s confusing.

In its terms of service, iPage also stipulates it doesn’t set “arbitrary limits” on resources.

However, despite this proclamation, they’ve restricted the cheapest shared hosting package to 200,000 inodes for disk space (an inode is meta data for a file), as well as MySQL databases to 1,000 tables or 3GB total size.

On its sales pages, iPage proclaims to offer “unlimited” storage and “unlimited” MySQL databases.

Unfortunately, with iPage you’re buying a service you don’t know the limitations of. While that’s the case with most web hosts, it appears to particularly be the case with iPage.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

CPU usage restriction?

RBNS

CPU usage restriction

NS

Number of CPU cores

NS

Bandwidth

Scalable

Storage restriction

Unlimited

RAM restriction

NS

Database size restriction

3GB

No. of websites restriction

Unlimited

Compare features

Annual price

Compare all 18 hosts by what it costs if you pay 12 months in advance.

Host Annual price
SiteGround $47.40
Bluehost $59.40
Hostinger $39.00

Free domain?

Compare all 18 hosts by whether they offer a free domain with new hosting subscriptions.

Host Free domain?
FatCow Yes
A2 Hosting No
HostGator Yes

Offers HTTP/2?

HTTP/2 was the first update to the HTTP protocol in 20 years. See which hosts support it.

Host Supports HTTP/2?
Just Host No
GoDaddy No
SiteGround Yes

Entry processes

Learn more about, and compare 18 hosts by, limitations placed on entry processes.

Host Entry processes
InMotion 20
GreenGeeks 100
Namecheap 20

Service

Unlike most hosts at or around this price range, iPage doesn’t offer an uptime guarantee.

As for their customer service, we haven’t been particularly impressed.

We had problems from the outset when we attempted to change the nameservers on our hosting account.

Despite three separate and rather long live chat conversations, with each culminating in us being told the problem would be resolved in “1-12 hours,” the problem was still unresolved after 72 hours.

It was due to an A Record issue we had no control over. To their credit, and upon our request, iPage compensated us with one month of free web hosting.

Like other Endurance International Group (EIG), iPage has also discontinued its ticketing support. While its live chat support can be responsive, from the four instances we’ve tested it we’ve been compelled to wait anywhere between 2-6 minutes between responses (meaning an entire conversation can take more than 30 minutes).

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Uptime guarantee

No

Live chat support

Yes

Ticket/email support

No

Phone support

No