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Like Hostgator, Bluehost, iPage and FatCow, JustHost is an Endurance International Group brand. Based on our review of our test account, we believe there are other hosts within the same price range which offer superior performance and features.
Average uptime for all hosts in January 2018 (to date) is 99.80% while average response time for all web hosts in January 2018 (to date) is 1,254ms.
The entry-level basic package is advertised at $3.45 per month, however you’ll only qualify for this price if you’re willing to pay 36 months in advance.
If you want to pay 12 months in advance the price increases to $5.45 per month, or a total annual cost of $65.40 (we’d recommend subscribing for a period of at least one year to lock in introductory rate discounts).
When you renew you’ll be charged at the standard rate which currently works out at $131.88 per year. Your account will be set to renew automatically; there’s more information on how to cancel your account below.
The retail cost of a .com domain name is $14.99 (the renewal cost is $15.99) however the ‘basic’ package – like all shared hosting accounts – entitles you to a free domain name (which you’ll have to pay for if you opt for the money back guarantee).
Disappointingly Just Host charges for site migrations; we’re not sure why a company which wants your custom would charge to help you move to their service but, like Bluehost, they do. The total cost is $149.99 for up to five websites.
Setup was relatively painless and only took around 12 hours. We opted for a basic WordPress installation (Just Host offers a number of ‘1-click installs’); their nameservers were relatively easy to find (which doesn’t sound like much but – and we suspect this is because they’d rather we transferred our domains to them – some web hosts make it rather difficult eg GoDaddy).
Just Host states they offer unlimited bandwidth (then again, in some places they say ‘unmetered’), however their user agreement states:
“Just Host reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Subscribers.”
We’ll leave it to you to determine to what extent this conforms to their definition of ‘unlimited’ or ‘unmetered’
You’re entitled to create a maximum of 20 databases and host 1 domain. Database table size is restricted to 1,000 rows and your hard disk storage is restricted to 50GB and 50,000 inodes. The inodes restriction is particularly low with similar priced hosts – including some which are far cheaper eg Namecheap – offering in excess of 250,000.
Then again, the average user is unlikely to exceed 50,000 inodes, never mind 250,000.
We didn’t see any mention of the type of hardware JustHost leverages at this price range (eg whether they use SSD drives or HDD drives).
As per the above quote from their user agreement, Just Host restricts CPU usage however, unlike other hosts, they don’t provide anything quantifiable in terms of restrictions (eg CPU minutes or percentage). Nor do they specify the number of CPU cores, or any restrictions on entry processes.
You can monitor your usage in Just Host’s cPanel (well, some of your usage at least).
JustHost’s 30 days money back guarantee is fairly standard, however it’s worth noting that if you purchased a domain name as part of a ‘free promotion’ then the cost of the domain name ($15.99) will be subtracted from any refund you receive on your shared hosting package.
JustHost will also only refund credit card payments. According to their user agreement, purchased domain names are refundable within 3 days of purchase (which is unusual as a number of hosts don’t refund any purchased domain names).
Your account will automatically renew. In order to cancel before automatic renewal you’ll need to contact Just Host at least 15 days before your term ends.
Unlike almost all other web hosts, Just Host doesn’t appear to offer an uptime guarantee. This alone is enough reason for us to think twice about purchasing hosting from them again (they’ve also experienced more downtime than any other web host to date).
We like Just Host’s backup policies. A basic account gives you free access to Site Backup Pro and Just Host will make a backup of your website (web files and database) on a daily, weekly and monthly basis (this doesn’t negate the need for you to make your own backups). You can also restore your website from their admin panel if required.
Just Host runs a standard cPanel installation, albeit a slightly confusing one.
They appear to be running two versions, either that or someone has simply messed up their information architecture. Along the top navigation there are links to ‘home’ and ‘cPanel’ – the homepage for some reason looks like a simplified version of cPanel and the cPanel link takes you to ‘the full’ cPanel.
Annoyingly, after logging-in to JustHost about 7 times, we’re still being presented – relentlessly – by a ‘welcome to Just Host’ message encouraging us to ‘get started’.
Aside from information architecture and technical issues, the functionality is basic cPanel.
You’ve got access to:
Just Host, like most EIG brands, doesn’t offer ticketing support. We tried their live chat and, while their representatives were fairly responsive, like Hostgator we don’t feel reassured that it will fulfill our support needs, particularly if they relate to more technical matters.
If customer service is your predominant concern then we’d advise looking somewhere else.