Thursday 24th May 2018

Just Host Review

Overview

Overall rating:

5.4/10

Price:

$3.45

Uptime (Jan 18):

99.67%

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Overview

Overall rating:

5.4/10

Price:

$3.45

Setup:

12 hours

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Overall

Like Hostgator, Bluehost, iPage and FatCow, JustHost is an Endurance International Group brand. Based on our review of our test account, we believe there are other hosts within the same price range which offer superior performance and features.

  • Our test account with JustHost experiences lower than average response time and more downtime than any other web host we test.
  • Unlike other EIG brands, Just Host doesn’t appear to offer any uptime guarantee (not that we can see) but rather ‘guarantees’ what they term ‘a quality hosting experience’
  • Like Bluehost, but unlike Hostgator (and a lot of other hosting providers), Just Host charges for website migrations. The total charge is $149.99 for up to five websites.
  • They offer a 30 day money back guarantee.
  • They offer a free domain with every introductory hosting package however it doesn’t include free domain privacy (you also have to pay a charge of $15.99 for your domain name if you cancel after the first 4 days of your money back guarantee).
  • The renewal cost of a .com domain is $1 more expensive than the retail price of a .com domain name
  • There’s nothing about HTTP/2 support on their website (Hostgator doesn’t support it either)
  • One advantage is they offer a solid backup and restore option. You can restore 1 backup per month (you should always maintain your own backups).
  • JustHost state they offer unlimited bandwidth (on some pages they state ‘unmetered’). More information below.
  • The basic package entitles you to a maximum of 1 website and 20 MySQL databases
  • JustHost places a restriction of 50,000 inodes on storage space (however they say they don’t normally take action until it reaches 200,000). This is significantly lower than most web hosts (but is still more than sufficient for the vast majority of users). An inode is meta data for a file – 1 inode broadly equates to 1 file. A WordPress installation will account for broadly 2,000 inodes and 1 email also equals 1 inode.
  • JustHost also sets a restriction on the number of tables in a database (1,000) and the total size of a database (3GB).
  • JustHost offers a 30 days money back guarantee. More information below.
  • Just Host offers support via live chat, email/ticketing and phone.

Features

6/10

service

5/10

Performance

5.5/10

Cost

5/10

Host overview

Performance: January 2018 (to date)

Response Time:

800ms

Uptime:

99.67%

Average uptime for all hosts in January 2018 (to date) is 99.80% while average response time for all web hosts in January 2018 (to date) is 1,254ms.

Cost, setup and website migrations

The entry-level basic package is advertised at $3.45 per month, however you’ll only qualify for this price if you’re willing to pay 36 months in advance.

If you want to pay 12 months in advance the price increases to $5.45 per month, or a total annual cost of $65.40 (we’d recommend subscribing for a period of at least one year to lock in introductory rate discounts).

When you renew you’ll be charged at the standard rate which currently works out at $131.88 per year. Your account will be set to renew automatically; there’s more information on how to cancel your account below.

The retail cost of a .com domain name is $14.99 (the renewal cost is $15.99) however the ‘basic’ package – like all shared hosting accounts – entitles you to a free domain name (which you’ll have to pay for if you opt for the money back guarantee).

Disappointingly Just Host charges for site migrations; we’re not sure why a company which wants your custom would charge to help you move to their service but, like Bluehost, they do. The total cost is $149.99 for up to five websites.

Setup was relatively painless and only took around 12 hours. We opted for a basic WordPress installation (Just Host offers a number of ‘1-click installs’); their nameservers were relatively easy to find (which doesn’t sound like much but – and we suspect this is because they’d rather we transferred our domains to them – some web hosts make it rather difficult eg GoDaddy).

Restrictions

Just Host states they offer unlimited bandwidth (then again, in some places they say ‘unmetered’), however their user agreement states:

“Just Host reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Subscribers.”

We’ll leave it to you to determine to what extent this conforms to their definition of ‘unlimited’ or ‘unmetered’

You’re entitled to create a maximum of 20 databases and host 1 domain. Database table size is restricted to 1,000 rows and your hard disk storage is restricted to 50GB and 50,000 inodes. The inodes restriction is particularly low with similar priced hosts – including some which are far cheaper eg Namecheap – offering in excess of 250,000.

Then again, the average user is unlikely to exceed 50,000 inodes, never mind 250,000.

We didn’t see any mention of the type of hardware JustHost leverages at this price range (eg whether they use SSD drives or HDD drives).

As per the above quote from their user agreement, Just Host restricts CPU usage however, unlike other hosts, they don’t provide anything quantifiable in terms of restrictions (eg CPU minutes or percentage). Nor do they specify the number of CPU cores, or any restrictions on entry processes.

You can monitor your usage in Just Host’s cPanel (well, some of your usage at least).

Backups, guarantees and security

JustHost’s 30 days money back guarantee is fairly standard, however it’s worth noting that if you purchased a domain name as part of a ‘free promotion’ then the cost of the domain name ($15.99) will be subtracted from any refund you receive on your shared hosting package.

JustHost will also only refund credit card payments. According to their user agreement, purchased domain names are refundable within 3 days of purchase (which is unusual as a number of hosts don’t refund any purchased domain names).

Your account will automatically renew. In order to cancel before automatic renewal you’ll need to contact Just Host at least 15 days before your term ends.

Unlike almost all other web hosts, Just Host doesn’t appear to offer an uptime guarantee. This alone is enough reason for us to think twice about purchasing hosting from them again (they’ve also experienced more downtime than any other web host to date).

We like Just Host’s backup policies. A basic account gives you free access to Site Backup Pro and Just Host will make a backup of your website (web files and database) on a daily, weekly and monthly basis (this doesn’t negate the need for you to make your own backups). You can also restore your website from their admin panel if required.

The admin panel

Just Host runs a standard cPanel installation, albeit a slightly confusing one.

They appear to be running two versions, either that or someone has simply messed up their information architecture. Along the top navigation there are links to ‘home’ and ‘cPanel’ – the homepage for some reason looks like a simplified version of cPanel and the cPanel link takes you to ‘the full’ cPanel.

Annoyingly, after logging-in to JustHost about 7 times, we’re still being presented – relentlessly – by a ‘welcome to Just Host’ message encouraging us to ‘get started’.

Aside from information architecture and technical issues, the functionality is basic cPanel.

You’ve got access to:

  • DNS management features;
  • Email spam protection and the ability to set-up new email accounts;
  • IP blocking and hotlink protection (you can bypass htaccess);
  • A range of 1-click installers (like most EIG brands you’re pushed into MOJO Marketplace);
  • A file manager (and FTP details);
  • SSH access
  • And everything else you’d expect (we didn’t notice anything substantial missing – well, we’d like more data on server usage but that isn’t particular to Just Host)

Just Host Customer Service

  • Live chat support: yes
  • Ticketing support: no
  • Phone support: yes

Just Host, like most EIG brands, doesn’t offer ticketing support. We tried their live chat and, while their representatives were fairly responsive, like Hostgator we don’t feel reassured that it will fulfill our support needs, particularly if they relate to more technical matters.

If customer service is your predominant concern then we’d advise looking somewhere else.

Basic - Pay Monthly

Price

$7.99

Bandwidth:

Unmetered

Storage:

50GB

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Basic - 12 month term

Price

$5.45

Bandwidth:

Unmetered

Storage:

50GB

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Basic - 24 month term

Price

$4.45

Bandwidth:

Unmetered

Storage:

50GB

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Basic - 36 month term

Price

$3.45

Bandwidth:

Unmetered

Storage:

50GB

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