Thursday 22nd November 2018

Just Host Review

Uptime is good but slightly variable and they provide a free backup and restore service; no uptime guarantee and poor customer service.

  • It uptime is good (more recently it’s very good);
  • Its response times are among those of the better performers;
  • Its customer service is poor relative to competitors;
  • They don’t provide an uptime guarantee and they charge $149 for website migrations;
  • Unlike most web hosts, they provide a free backup and restore option in the admin panel.

Just Host Review

Uptime is good but slightly variable and they provide a free backup and restore service; no uptime guarantee and poor customer service.

  • It uptime is good (more recently it’s very good);
  • Its response times are among those of the better performers;
  • Its customer service is poor relative to competitors;
  • They don’t provide an uptime guarantee and they charge $149 for website migrations;
  • Unlike most web hosts, they provide a free backup and restore option in the admin panel.

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Latest rankings

We performance test the world's biggests hosts on a second-by-second basis. The top 3 performers for July 2018 are listed below.

Host Uptime Response time
HostGator 100% 390
Bluehost 100% 502
Hostinger 100% 513

Overview

Just Host’s monthly uptime is acceptable; its response time is good but not among the best performing web hosts.

The highest monthly uptime it has posted to date is 100% while the lowest is 99.67%.

An uptime of 99.67% is equivalent to 2 hours and 24 minutes of downtime and this result was recorded for January 2018.

Uptime for February and March was 99.88% and 99.92%. Whether it was a run of bad form or server upgrades, its uptime seems to have improved markedly ever since – it maintained 100% uptime for the months April through June.

The fastest server response time Just Host has posted to date is 726 milliseconds while the slowest is 892 milliseconds.

One major downside is the lack of an uptime guarantee. It also charges $149 for website migrations (many hosts perform migrations free of charge) and no longer provides ticketing support. Further, it doesn’t appear to provide free SSL or support HTTP/2.

Overall, we’re impressed by its recent performance improvements; however, it’s lacking in features and offers relatively poor customer service. When you consider the entire year, there are also better performing web hosts for the money.

Latest uptime

Month Uptime Response time
January 2018 99.65% 803ms
February 2018 99.88% 758ms
March 2018 99.92% 748ms
April 2018 100% 786ms
May 2018 100% 790ms
June 2018 100% 726ms
July 2018 99.98% 892ms

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price2

$65.40

Bandwidth/data transfer

Unmetered

The not-so-small small print

1Many web hosts advertise monthly prices but don't allow you to pay monthly. If you can't actually pay monthly we don't display a monthly price.

2This metric lists the annual price for packages paid 12 months in advance. It doesn't calculate the cost of packages paid monthly for 12 months.

3This is what it costs to renew a package paid annually in the second year. Most hosts increase prices for the second and each subsequent year.

4A "free domain" may sound like an enticing offer but keep in mind its costs will often be subtracted from a refund and some web hosts charge significantly more for renewals than registrations.

5Most web hosts display their uptime guarantees to one decimal point e.g. 99.9% is actually 99.90%. While some uptime guarantees look more attractive e.g. 100%, it's the compensation terms - how much they pay you if they fail to honor it - that matter.

Just Host alternatives

Excellent uptime and response time but offers poor customer service and lacks essential features.

Annual price

$59.88

Uptime

99.99%

Nothing spectacular, nothing truly terrible. They're expensive relative to other web hosts.

Annual price

£94.99

Uptime

99.93%

1&1

Solid uptime but limited customer service, excessive legalese and overbearing restrictions.

Annual price

$11.88

Uptime

99.97%

Good uptime, features and value for money but no free domain and response time is average to poor;

Annual price

$24.88

Uptime

99.94%

Pricing

The entry-level basic package is advertised at $3.95 per month however you’ll only qualify for this price if you’re willing to pay 36 months in advance.

If you want to pay annually then the total cost is $71.40; however, we’re informed by live chat operators that subsequent years will cost $107.88, which amounts to more than a 50% increase over the first year introductory price.

This isn’t unusual. For example, 1&1 increases the annual price of its hosting by 707% in the second and subsequent years; meanwhile, FatCow’s increase is 266%.

The retail cost of a .com domain name is $14.99 (the renewal cost is $15.99) however the ‘Basic’ package – like all shared hosting accounts – entitles you to a free domain name (which you’ll have to pay for if you opt for the money back guarantee).

Its domain pricing is about standard relative to most of the competition; however, some web hosts do offer significantly cheaper pricing e.g. Hostinger and Namecheap.

Disappointingly Just Host charges for site migrations; we’re not sure why a company which wants your custom would charge to help you move to their service but, like Bluehost, they do. The total cost is $149.99 for up to five websites.

Its money back guarantee is 30 days and appears fairly standard. One point worth noting is if you purchased a domain name as part of a “free promotion” then the renewal cost of the domain name ($15.99) will be subtracted from any refund you receive on your shared hosting package.

Some web hosts, e.g. InMotion, Dreamhost and A2 Hosting, offer significantly better money back guarantees.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Annual price

$65.40

Compare web hosts

We compare 17 web hosts against 56 metrics, including monthly and annual pricing and bandwidth, CPU, read/write, storage and database restrictions.

Technical

Just Host isn’t particularly transparent about the restrictions it places on customers’ accounts.

They state they offer unlimited bandwidth – in some places they say “unmetered” – however their user agreement states:

“Just Host reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Subscribers.”

Aside from this, you’re entitled to create a maximum of 20 databases and host 1 domain (some web hosts, like GreenGeeks, allow customers to host unlimited domains even on the cheapest package).

The inodes restriction (50,000) is particularly low with similar priced hosts – including some which are far cheaper eg Namecheap – offering in excess of 250,000.

Then again, the average user is unlikely to exceed 50,000 inodes, never mind 250,000.

We were unable to find any mention of the type of hard drives JustHost utilizes i.e. whether they use SSD drives or HDD drives.

As per the above quote from their user agreement, Just Host restricts CPU usage however, unlike other hosts, they don’t provide anything quantifiable in terms of restrictions.

Other web hosts, like GreenGeeks, Siteground, HostGator, etc., state percentage or time-based CPU usage restrictions and, in the case of GreenGeeks, even the number of CPU cores they give customers access to.

Likewise, we couldn’t find any information on restrictions around entry processes or I/O.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

CPU usage restriction?

RBNS

CPU usage restriction

NS

Number of CPU cores

NS

Bandwidth

Unmetered

Storage restriction

50GB

RAM restriction

NS

Database size restriction

3072MB

No. of websites restriction

1

Compare features

Annual price

Compare all 18 hosts by what it costs if you pay 12 months in advance.

Host Annual price
SiteGround $47.40
Bluehost $59.40
Hostinger $39.00

Free domain?

Compare all 18 hosts by whether they offer a free domain with new hosting subscriptions.

Host Free domain?
FatCow Yes
A2 Hosting No
HostGator Yes

Offers HTTP/2?

HTTP/2 was the first update to the HTTP protocol in 20 years. See which hosts support it.

Host Supports HTTP/2?
Just Host No
GoDaddy No
SiteGround Yes

Entry processes

Learn more about, and compare 18 hosts by, limitations placed on entry processes.

Host Entry processes
InMotion 20
GreenGeeks 100
Namecheap 20

Service

Unlike many hosts, Just Host doesn’t provide ticketing support – this appears to be the standard practice for all Endurance International Group (EIG) brands e.g. Bluehost, HostGator, FatCow, iPage, etc.

It does provide live chat however, like other EIG brands, it’s not particularly responsive. We’ve tested on a few occasions and on one occasion we were told “thank you for contacting Bluehost”. This suggests live chats are feeding into a single call centre.

In some instances, we’ve also had to wait roughly 2-5 minutes between responses.

EIG brands also seem to be particular bad at what we call live chat padding i.e. the process of inserting superfluous commentary into a chat conversation to delay having to deal with a customer e.g “thank you for contacting us,” “we hope you’re well today,” etc.

Just Host doesn’t appear to provide an uptime guarantee. This is a major drawback, particularly considering most hosts at this price range provide a guarantee of at least 99.90%. While its uptime has been of late, it performed particularly poorly earlier this year.

Unlike many hosts, they provide free daily backups. They also give you the option to restore your website from the admin panel (this is excellent – most web hosts usually charge for this functionality).

Lastly, Just Host runs a standard cPanel installation, albeit a slightly confusing one.

They appear to be either running two versions or simply messed up their information architecture. Along the top navigation there are links to “home” and “cPanel” – the homepage for some reason looks like a simplified version of cPanel and the cPanel link takes you to ‘the full’ cPanel.

Annoyingly, after logging-in to JustHost about 7 times, we’re still being presented – relentlessly – by a “welcome to Just Host” message encouraging us to “get started”.

Key data

Click on a metric to compare the performance of all 18 hosts, or learn more.

N/A = Not applicable NS = Not specified RBNS = Restricted but not specified

Uptime guarantee

No

Live chat support

Yes

Ticket/email support

Yes

Phone support

Yes