In response to a series of posts and tweets by Trump supporters Diamond and Silk earlier this week, an official Facebook spokesperson told Indivigital “the message they received last week was…not reflective of the way we communicate with our community and the people who run Pages on our platform”.
Facebook also states “we have provided them with more information about our policies and the tools that are applicable to their Page and look forward to the opportunity to speak with them”.
Facebook’s response relates to comments made by the duo about a message they received from Facebook declaring them to be “unsafe to the community”. The duo also claimed that Facebook’s official policy team told them “this decision is final and it is not appeal-able in any way”.
The pair claimed in a Facebook post on 7th April, 2018, that they had been communicating with Facebook for “6 Months, 29 days, 5 hrs, 40 minutes and 43 seconds” before Facebook’s policy team concluded they were “unsafe”.
They also accused Facebook of “bias” and questioned “what is unsafe about two Blk-women supporting the President Donald J. Trump?”
This isn’t the first time Facebook has been accused of bias.
Facebook launched an internal investigation after a Gizmodo report titled “Former Facebook Workers: We Routinely Suppressed Conservative News” was published in 2016.
According to an official release on its website, Facebook’s investigation “revealed no evidence of systematic political bias in the selection or prominence of stories included in the Trending Topics feature”.
It went onto say “at the same time, our investigation could not fully exclude the possibility of isolated improper actions or unintentional bias in the implementation of our guidelines or policies”.
As a consequence of the investigation, Facebook delivered “refresher” training for all reviewers “that emphasized that content decisions may not be made on the basis of politics or ideology”.